Purchases and renewals
Pro Monthly and Pro Yearly are digital subscriptions. Once a purchase or renewal payment is completed, we do not offer refunds simply because you change your mind, stop using the service or have unused operations or time. This does not affect any refund or remedy required by applicable law.
Problems and billing errors
If a paid licence cannot be activated, the purchased service is materially unavailable, or you were charged twice or without authorization, contact us promptly. We will investigate and provide a fix, refund or other remedy as appropriate under applicable law and the payment provider’s rules.
Cancel a subscription
Cancel through the subscription management link supplied with your order, if available, or email support from your checkout address with your order reference. Cancellation stops future renewals; it is separate from a refund request. Unless refunded or otherwise required by law, Pro access continues through the already-paid billing period.
Request a billing review
Email support@trydropshift.com with your order reference, purchase date, checkout email and a description of the problem. Do not send card numbers or licence keys. We aim to acknowledge requests within 2 business days and review them under this policy and applicable consumer rights.
Failed conversions
An unsuccessful Pro conversion does not consume a successful-operation allowance. If usage appears incorrect, provide the tool name, approximate time and error message. This quota rule does not automatically determine subscription refund eligibility.
Refund processing
Where a refund is approved or legally required, it is submitted through Dodo Payments to the original payment method. The time for funds to appear depends on the payment method and bank. Nothing here limits mandatory consumer protections.